Privacy Policy

1. Introduction

This Privacy Policy describes how IMedia Digital Sdn Bhd (“we”, “our”, or “us”) collects, uses, and protects information handled in the N74 Pujut Service Centre service management system. We provide and maintain this system, which the service centre uses to record and manage constituent cases, personal and household records, project and funding records, and enquiries submitted through the service centre website. This policy applies to information collected and processed within that system, whether you provide it to us directly, submit it through the website, or it is entered on your behalf by service centre staff. By using the service centre website or its services, you agree to the practices described in this policy.

2. Information We Collect

We may collect and process the following information:

• Identity and contact information: Names, IC numbers, phone numbers, addresses, and other contact details you provide or that are entered by service centre staff.
• Case and enquiry content: Details submitted through the website “Contact Us” form or recorded by staff, including case descriptions, supporting information, correspondence, and status history.
• Household and personal records: Information maintained about individuals and households to assess eligibility and deliver services.
• Organization, project, and funding records: Details of organizations, projects, and funding (for example RTP and MRP project and funding data) managed through the system.
• Account and audit data: For staff users, login identifiers, assigned permissions, and activity logs used to operate and secure the system.

3. How We Use the Information

We use the information we collect to:

• Receive, assess, and manage constituent cases and enquiries.
• Verify identity and eligibility for services and assistance.
• Respond to your requests and provide follow-up on cases.
• Plan, manage, and report on projects and funding.
• Operate, maintain, secure, and improve the service management system.
• Maintain records required for accountability and comply with legal obligations.

4. Sharing of Information

Information in the system is accessible to authorised service centre staff and to IMedia Digital Sdn Bhd acting as the system provider. We may share information with relevant government agencies, elected representatives, or partner organizations where this is necessary to act on a case, deliver a service, or meet legal and reporting obligations. We do not sell your information, and we do not use it for third-party advertising.

5. Data Retention

We retain personal records, case data, and project and funding data for as long as necessary to provide our services, to maintain accurate records, and as required by law. Unless a different period is required for legal or operational reasons, we retain such data for as long as it is needed for these purposes. You may request deletion of your data as described in “Your Rights” below, subject to those retention needs.

6. Security

We take reasonable measures to protect your information, including access controls, role-based permissions, hashed credentials, session protections, secure storage, and safeguards against unauthorised access, loss, or misuse. Access to records within the system is limited to authorised users on a need-to-know basis.

7. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal or legitimate retention needs.
• Objection or withdrawal of consent: Object to, or withdraw consent for, processing that is not necessary to deliver a service or meet a legal obligation.

To exercise these rights, please contact us using the details in the “Contact” section below. You may also have the right to lodge a complaint with a supervisory authority in your country.

8. Contact

For privacy-related questions, requests, or complaints, please contact us at: imediamyy@gmail.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent version. We encourage you to review this page periodically. Continued use of the service centre website and the service management system after changes constitutes acceptance of the updated policy.